Frequently Asked Questions – Almaleka Jewellery

• How do I know if my order has been placed successfully?

Once you reach the Thank You page showing your order details, your order has been successfully submitted. You will also receive a confirmation email from Almaleka Jewellery with all order information.

• How can I check the status of my order?

You can easily monitor your order at any time by logging into your My Account section on our website. There, you’ll find real-time updates on your order status and all related information.

• What counts as proof of purchase for my online order?

After your order is delivered or collected, you will receive an official tax invoice listing all purchased items and payment details. This invoice serves as your proof of purchase for any future communication or service requests.

• Can I cancel my order?

Yes, you can cancel your order as long as it’s still being processed and has not yet been handed over to our delivery partner.

To request a cancellation, please contact us , available daily from 9:00 AM to 9:00 PM (Cairo Time).

If your order has already been dispatched, you can still take advantage of our free returns policy, allowing you to return items within 30 days of purchase.

• Why was my order cancelled?

We sincerely apologize if your order or part of it was cancelled. This may occur for several reasons, including:

  1. Difficulty verifying your payment details
  2. Technical issues during processing
  3. Item unavailability

If payment has already been made, your refund will be processed automatically.

For assistance or clarification, please contact us .

• Can I modify my order after it has been placed?

We prepare and package orders very quickly, so once your order has been placed, we are unable to make any changes to the delivery address, payment method, or selected items.

However, you may still be able to cancel the order (if it is still under processing) and place a new one.